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EXCHANGE & RETURNS

 

If you are not 100% satisfied, you can return your goods for whatever reason, provided you notify us within 3 days of receiving your goods and returning the items within 5 working days.

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Please email us at jaysfashion_uk@yahoo.com with the following details: your name, order number, the product you wish to return and the reason for your return. 

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The goods have to be undamaged and unused. Returns that are damaged or soiled, washed, altered or worn may not be accepted and may be sent back to the customer and/or a refund refused.

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If approved, your refund (if the goods are still in perfect unworn condition, including all tags and packaging) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow one week from receipt of the parcel before the refund is completed.

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Restrictions
 

We’re unable to accept returns of the following items:

 

  • Incomplete returns – (not all parts are returned)

  • Items used/damaged by customers

  • Sale or clearance items

  • Customised orders

  • Not in it's originally packaging

  • Petticoat

  • Jewellery

Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will incur a return postage charge or may not be returned.

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Exchanges:

We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.

 

Refunds
 

Please allow 7 days from the date we receive your return for your refund to be processed. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs. When returning items, the customer must send the products back using a track and signed for postage which is paid by the customer. We cannot accept responsibility for any items which are lost in transit.

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Once goods are received, your order will be checked and if approved the process will take up to 7 working days to process through our system.

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​For any queries regarding your return/exchange please contact us.

 

HOW TO RETURN YOUR ORDER

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We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK, and keep the proof of return.


Send your return to:

Jays Fashion

C/O Return Department

57 Featherstall Road North,
Oldham, OL9 6QB
United Kingdom

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